FAQs

Orders & Returns

What is your return policy?

To be eligible for a return, your item must be in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

How do I start a return?

To initiate a return, please contact us at thelokamade@gmail.com. If your return is accepted, we’ll provide a return shipping label and detailed instructions on how and where to send your package. Please note that items sent back without first requesting a return will not be accepted.
 

What if I have more questions about returns?
Feel free to reach out to us anytime at thelokamade@gmail.com for any return-related questions.

What should I do if I receive a damaged item?

If your product arrives damaged to the extent that it is unusable, please provide us with photos for inspection. We give utmost attention to our products and packaging to ensure they arrive safely.

Can I exchange an item?

We do not offer refunds. However, exchanges are available under specific conditions:

-  The item must be unused and in the same condition as when you received it.
-  It must be in the original packaging.
- A receipt or proof of purchase is required.

How long do I have to request an exchange?

You have 3 days from the date of receipt to report any damage and request an exchange.

Do you offer refunds?

No refunds are provided. All sales are final. Exchanges are only available for damaged items.

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Self Pickup

Where do I collect my order?

Collect your order a day after placing your order.

Loka Made Gallery

First Floor. No. 35-2 Jalan USJ 9/5S,
Subang Business Centre,
47620 UEP Subang Jaya,
Selangor Darul Ehsan, Malaysia.
 

Waze/ Google: Loka Made
*First floor, above Sushi Zens

When can I collect my order?

Time: 9am to 6pm (Weekdays only, excluding public holidays)

How do I contact Loka Made?

T: +603-8081 2611 / +6016-247 0726
E: thelokamade@gmail.com

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Shipping

How long it does normally takes to ship out items once payment is made?

Loka Made process your order within 24 hours and will ship within the next 24 hours.

Item will be delivered to your doorstep the next 1-4 days (Malaysia - DHL) / 3-8 working days (International - DHL)

How are shipping charges calculated?

Shipping charges are automatically calculated at checkout based on the weight of your order and your shipping destination.

What is the estimated delivery time?

The estimated delivery time ranges from 3 to 8 working days. Please note that delays may occur due to customs clearance.

Will I be responsible for any taxes or duties?

Yes, if your order incurs any taxes or duties upon delivery outside of Malaysia, you will be responsible for these costs. Loka Made does not cover these charges as they are standard practice for international shipments.

Contact Us

Contact Us

Loka Made (Studio Gallery)
35-2 (First floor), Jalan USJ 9/5s, Subang Business Centre, 47620 Subang Jaya, Selangor

 03-8081 2611

thelokamade@gmail.com

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